Terms of Service

The Jiive service (“Jiive”, “we”, “us”, “our”) is operated by Jiive Longevity Technology Pvt. Ltd., a company incorporated in India. These Terms of Service (“Terms”) govern your use of our website, our WhatsApp-based service (including our AI companion, Lumi), and the health testing service we provide.

By booking a test, messaging Lumi, or otherwise using the service, you agree to these Terms. If you do not agree, please do not use the service. We may update these Terms from time to time; the version published on this page at the time of your booking applies to that booking.

Jiive provides a health testing service consisting of:

• A blood test with sample collection at your home by a trained phlebotomist;
• Laboratory processing of your sample at Thyrocare’s NABL-accredited laboratories;
• Review of flagged results by a qualified physician;
• Health insights derived from your results — including your biological age, organ system scores (Complete Wellness package only), and a plain-language action plan — delivered to you by Lumi on WhatsApp.

Lumi is an AI-powered companion. While we work to keep Lumi’s explanations accurate and helpful, Lumi is software, not a doctor, and its responses are informational only (see Section 3).

Jiive provides health information and insights, not medical diagnosis or treatment. Please read this section carefully:

• Our reports, scores, biological age estimates, and Lumi’s messages are for general informational and wellness purposes. They are not a medical diagnosis, a prescription, or medical advice.
• The service is not a substitute for consultation with a qualified doctor. Always seek the advice of a physician with any questions about a medical condition, and never delay or disregard professional medical advice because of something you read in a Jiive report or a message from Lumi.
• Doctor review within our service is limited to reviewing flagged laboratory values; it does not create a treating doctor–patient relationship for ongoing care.
• In a medical emergency, do not use this service. Contact a physician, call your local emergency number, or go to the nearest hospital immediately.

• You must be 18 years of age or older to use the service.
• The service is currently available only within India, in the locations we serve.
• You must be legally capable of entering into a binding contract under Indian law.

• Bookings are made through WhatsApp by messaging Lumi and selecting a collection slot.
• We offer two packages, each priced all-inclusive: Jiive Age at ₹999 and Complete Wellness at ₹2,499. Both cover home sample collection, laboratory processing, and your insights and report delivered on WhatsApp. Complete Wellness also includes an 80+ biomarker blood panel and organ system scores. There are no hidden charges.
• Payment can be made via UPI or credit/debit cards, processed through third-party payment providers. Your payment is subject to the terms of the relevant payment provider; we do not store your card or banking details.
• Prices may change in future, but a change will not affect a booking you have already paid for.

• Fasting: For accurate results, we recommend 10–12 hours of fasting before your sample is collected. Lumi will remind you of the preparation steps before your appointment.
• At-home visit: A trained phlebotomist will visit your address at the slot you select. Please ensure someone 18 or older is present and that the address details you provide are accurate.
• Rescheduling: You may reschedule your appointment via WhatsApp up to [time window to be confirmed] before your slot at no charge.
• Missed appointments: If our phlebotomist arrives and collection is not possible (for example, no one is available at the address), we will help you rebook. Repeated missed appointments may attract a rebooking fee of [amount to be confirmed] or cancellation of the booking with a refund as per Section 8.

Your report is normally delivered on WhatsApp within 24–48 hours of sample collection. This timeline is a good-faith estimate, not a guarantee: factors outside our reasonable control — such as laboratory workload, sample re-testing requirements, courier or logistics delays, or events of force majeure — can occasionally extend it. If your results are delayed, we will keep you informed through WhatsApp.

[Draft policy — confirm before launch.]

• Before sample collection: You may cancel your booking at any time before your sample is collected and receive a full refund to your original payment method.
• After the sample reaches processing: Once your sample has been handed over for laboratory processing, no refund is available, because the cost of the test has been incurred.
• If we cancel your booking for reasons attributable to us (for example, we cannot serve your location or cannot complete collection), you will receive a full refund.
• Refunds are processed to the original payment method and typically reflect within the timelines set by your bank or payment provider.

Nothing in this section limits any rights you have under the Consumer Protection Act, 2019 or other applicable Indian law.

• Provide accurate and complete information — including your name, age, contact details, address, and any details relevant to sample collection.
• Use your own WhatsApp account. Reports and insights are personal to you and are delivered to the WhatsApp number you book with; keeping that account secure is your responsibility.
• Follow the preparation guidance (such as fasting) we share before collection. Results may be less accurate if preparation guidance is not followed.
• Do not use the service on behalf of another person without their knowledge and consent, and do not misuse the service, attempt to disrupt it, or use it for any unlawful purpose.

Your health data is sensitive, and we treat it that way. How we collect, use, store, and protect your personal data — and the rights you have over it — is described in our Privacy Policy, which forms part of these Terms. In short: your data is encrypted, never sold, and never shared except as described in the Privacy Policy.

• The Jiive name, the Lumi name, our logos, website, report formats, content, and software are owned by Jiive Longevity Technology Pvt. Ltd. or our licensors, and are protected by applicable intellectual property laws.
• Your report and its contents are for your personal, non-commercial use. You are free to share your own report with your doctor or family.
• You may not copy, reproduce, resell, or create derivative services from our content, reports, or software without our prior written consent.

We stand behind our service, and nothing in these Terms excludes or limits liability that cannot be excluded or limited under Indian law — including your rights as a consumer under the Consumer Protection Act, 2019, or liability for death or personal injury caused by our negligence, or for fraud.

Subject to the above:

• We are not liable for indirect, incidental, or consequential losses arising from your use of the service — such as loss of income or losses caused by decisions you make based on informational insights, where you did not consult a qualified doctor as these Terms advise.
• Our total aggregate liability to you in connection with a booking is limited to the amount you paid for that booking, except where applicable law does not permit such a limit.
• We are not responsible for failures caused by events outside our reasonable control, including WhatsApp platform outages, telecom failures, or force majeure events.

You agree to indemnify us against claims arising from your breach of these Terms or your unlawful use of the service — for example, booking a test for another person without their consent. This indemnity does not apply to the extent a claim arises from our own negligence or breach.

• You may stop using the service at any time. Cancellation and refunds for a paid booking are handled under Section 8.
• We may suspend or terminate your access to the service if you materially breach these Terms, misuse the service, or where required by law. Where reasonable, we will give you notice and an opportunity to respond.
• Sections that by their nature should survive termination (including Sections 3, 10, 11, 12, 14, and 15) will survive.

These Terms are governed by the laws of India. Subject to any mandatory consumer-law rights that let you bring proceedings in another forum, the courts at [city to be confirmed], India will have jurisdiction over disputes arising out of or in connection with these Terms.

If you have a complaint or grievance about the service, message Lumi on WhatsApp. The service is operated by Jiive Longevity Technology Pvt. Ltd., [registered address to be confirmed], India.

We aim to acknowledge grievances within the timelines required under applicable Indian law. For general questions, see our Contact page.